FREQUENTLY ASKED QUESTIONS

Be part of the Orbitex Group

Join the Orbitex Partners family and unlock a world of opportunities to help grow your business, boost sales, and access the support needed to achieve your goals. Our Partner Program provides exclusive access to a premium selection of REM and OEM products, as well as valuable resources to enhance your customer service and maximise profitability.

Products quality

 

If you’re seeking a high-quality MFP product that is environmentally friendly, Green Premium and Green Saver are the ideal choices. Orbitex Trading is a leading supplier of refurbished office printers and copiers, committed to driving profitability and environmental responsibility for businesses worldwide. Our expertise in reducing operational costs while promoting sustainability makes us the perfect choice for organisations looking to adopt eco-friendly printing technologies. From small businesses to large enterprises, we offer seamless, secure, and reliable printing solutions to meet all your requirements.

Choose Your Product Quality

 
How are Orbitex products packaged?

Products in our Premium programme are professionally packaged to ensure they arrive in excellent condition, just like a new machine. Each product is boxed and placed on a custom-made pallet with additional protection for secure shipping. For further information, please contact an Orbitex Trading representative.

Delivery time

Orbitex Trading is committed to delivering purchased products within the terms outlined in the business-technical cooperation agreement, depending on stock availability and delivery address. These delivery terms are defined in the technical cooperation contract. Any deviation from the agreed timelines must be documented and mutually approved by both parties in writing. Please note that Sundays, holidays, and other non-working days are not included in the delivery time.

Delivery restrictions

If delivery is not possible due to incomplete address information or restricted access, the delivery will be suspended and the products returned to Orbitex Trading. The Customer will be notified accordingly. Delivery may also be paused due to unforeseen circumstances or force majeure, including (but not limited to) natural disasters, severe weather, road closures, or public events. In such cases, Orbitex Trading will make every effort to contact the Customer and arrange an alternative delivery date.

Our products are packed securely to prevent damage during handling. A contract is considered finalised once the Customer places an order and receives an Order Confirmation via email. This includes completing the necessary online form to purchase products and services.

Fee and delivery terms

Fees and delivery costs are specified in the business and technical cooperation contract, as well as on the Order. Delivery fees are calculated based on the package weight, dimensions, and delivery address. The Customer is required to check the number of packages and inspect for any possible damages upon receipt. Any missing or damaged items should be noted on the delivery receipt. Missing or damaged products will be replaced free of charge as soon as possible.

CONTACT US

    CONTACT US

      FREQUENTLY ASKED QUESTIONS

      Be part of the Orbitex Group
      Join the Orbitex Partners family and unlock a world of opportunities designed to help you grow your business, boost sales, and receive the support needed to achieve your goals.
       
      Our Partner Program offers exclusive access to a premium selection of REM and OEM products and valuable information to enhance your customer service and maximize your profitability.
      Products quality
      If you are looking for a MFP high-quality product that will not have a negative impact on the environment, "Green Premium and Green Saver" are the right choice for you.
      Orbitex Trading stands out as a premier supplier of refurbished office printers and copiers, focusing on driving profitability and environmental responsibility for businesses across the globe. 'Our expertise in reducing operational costs while enhancing sustainability makes us the ideal choice for organizations looking to adopt eco-friendly printing technologies.' We offer seamless, secure, and convenient printing solutions, whether for small businesses, large enterprises, or home offices, ensuring that all printing needs are met efficiently.

      CHOOSE YOUR PRODUCTS QUALITY
      How are Orbitex products packaged?
      Products of the Premium program are packed professionally like a new machine. They come boxed and on a custom made pallet and additionally protected for shipping.
       
      Please contact an Orbitex Trading representative for any additional information.
       
       
      Delivery time
      Orbitex Trading will make every effort to deliver the purchased products within the terms defined in the business-technical cooperation agreement, depending on the stock and delivery address.
       
      The terms of delivery of goods and services are defined by the contract on technical business cooperation.
      Any deviation from the deadlines must be agreeded and approved in writing by both contracting parties
       
      Sundays, holidays and other non-working days are not included in the delivery time.
       
      Delivery restrictions
      If, due to incomplete information on the delivery address or obstructed access, the delivery is not possible or becomes difficult, the delivery will be suspended and the products will be returned to Orbitex Trading, of which the Customer will be informed.
       
      Delivery can also be suspended for reasons of force majeure, events, actions or circumstances that could not be foreseen, including the following but not limited to: natural and elemental disasters, closed roads due to weather, or the arrival of foreign delegations, damage or work on road, facility or installations, demonstrations or gatherings. In that case, Orbitex Trading will make every effort to contact the customer in a timely manner and agree on another delivery date.
       
      The products will be packed so that they cannot be damaged by handling.
       
      The contract is considered concluded after the Customer orders certain products, i.e. receives a confirmation of the Order via email. The Order also includes filling out an online/electronic form that the Buyer fills out and sends to the Seller to purchase products and services.
      Fee and delivery terms
      The amount of fees and the obligation to pay delivery costs is defined in the contract on business and technical cooperation, it is stated on the Order, and it is calculated in accordance with the weight of the package, dimensions, as well as the delivery address.
       
      The customer is obliged to immediately check the number of packages and identify possible damages when taking over the Order.
       
      If it is found that some products are missing or damaged at the time of collection, this must be indicated on the receipt of collection (delivery note) of the delivery service.
       
      The missing products will be delivered free of charge as soon as possible; the same applies if a damaged product is delivered to the Customer.